Education support

If you have concerns around your academic studies or progress, for undergraduate and postgraduate taught students, we recommend that you contact your departmental Pastoral Mentor, who can provide initial signposting, short-term support and onward referral to specialist support - including the Education Welfare Team - if needed. You can contact them directly here: Pastoral Mentors.

For Postgraduate Research students, your Pastoral Tutor or PGR Support Team can provide initial signposting and support, including onward referral to specialist support if needed. You can find the contact details for your Pastoral Tutor listed on your MyPGR record, or your local PGR Support Officer on this webpage: PGR Support Teams.

The Education Welfare Team help with:

Worries about your academic progress, due to a health or wellbeing difficulty;
Ongoing support through the Health, Wellbeing and Support for Study process

- This involves sitting down with you to discuss your concerns and difficulties, then looking through available support options.
- The aim is to create a plan together which helps you to get on track with your study and Uni life, using regular check ins to help address any challenges your health or wellbeing may be causing and support you to progress with your studies. This can include supporting evidence for Mitigation Applications where appropriate.
- We can help you liaise with other teams within the university, including other practitioners within Wellbeing Services and arrange joint meetings, where appropriate, to help ensure your support is linked up.
- Engaging with HWSS can also help ensure that the University is offering you the full range of support available to you.

Support around interrupting your studies, or changing your mode of attendance due to a health or wellbeing difficulty;
Support with exceptional mitigating circumstances, where you may need to consider applying to repeat a year of your studies;
Support for a specific study-related problem or issue impacted by your health or wellbeing through a one-off meeting, including signposting or referral to other support teams within Wellbeing Services if appropriate.

If you are based in Cornwall, please see the Cornwall Education Welfare Team page.

If you have an urgent query about your studies, for example an imminent assessment deadline that you need help with, please contact your Info Point or the PGR Support Team for help.

Please visit our Individual Learning Plan (ILP) page if you would like to set up or update an ILP.